Frequently Asked Questions

• How to order?
• Can I place an order from abroad?

• How much is the shipping fee?
• When can I expect my order?
• Can I change my delivery details?
• Can I pick up my order instead?
• Who are your couriers?
• Do you ship internationally?

• What payment options do you accept?
• Do you accept COD payment?
• Can I change my payment details?
• Do you accept payments by installments?
• How do I pay through credit card?
• How do I pay through GCash?
• What is BillEase?

• How do I use a voucher code?
• How do I purchase a HairMNL gift card?

• What is your return process?
• What is your return, refund and exchange policy?
• What if my item was missing, incorrect, defective, or damaged?

• How can I create a HairMNL Rewards account?
• How can I earn points for HairMNL Rewards?
• How can I redeem my rewards?
• Can I redeem more than one gift at a time?
• When will my points be credited to my account?
• Will my points expire?
• How do I upgrade to the different tiers?

See all articles in HairMNL Rewards →

• How to book an appointment?
• Do you have evening or weekend appointments?
• Do you accept walk-ins?
• What if I need to reschedule or cancel my appointment?
• What is your late policy?
• What services do you offer?
• Can I bring in a picture of the hairstyle I want?

See all articles in HairMNL Studio →

• Where can I inquire?
• What are the classes and how long does it take to complete them?
• What can I expect to learn?
• Can I take classes part-time?
• Is the tuition fee refundable?
• Do you offer financial aid or scholarships?
• What certifications will I earn upon graduation?

See all articles in HairMNL Academy Workshops by MUD Studio x HairMNL →