Frequently Asked Questions

• How to order?
• Can I place an order from abroad?

• How much is the shipping fee?
• When can I expect my order?
• How do I change my delivery details?
• Can I pick up my order in-store? (Store Pick-Up)
• Who are your couriers?

• What payment options do you accept?
• Do you accept COD payment?
• How do I change my payment method?
• Do you accept payments by installments?
• How do I pay using a Credit Card?
• How do I pay using GCash?
• What is BillEase? (Installment Payments)

• How do I use a voucher or discount code?
• How do I purchase a HairMNL Gift Card?

• What is your Return and Exchange Policy?
• What is your Refund Policy?
• How do I start a return or report a problem?

• How can I create a HairMNL Rewards account?
• How do I earn HairMNL Rewards points?
• How do I redeem my rewards?
• Can I redeem more than one gift at a time?
• When will my points be credited to my account?
• Do my HairMNL Rewards points expire?
• How do I upgrade or maintain my Rewards Tier?

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